What is Infinity Crates?
Infinity Crates is a monthly box full of collectibles, wearables and merchandise from everyone's favourite movies, TV shows, comics, books and games. We even tailor some of the items in the boxes to your interests!
How do I order for someone else?
To order for someone else, simply input your loved ones address in the shipping address area within the order and let us know their geeky interests!
Can I buy a one off crate?
You can! To do this simply pay for a 1 month subscription and cancel your recurring payment after purchasing. NOTE this will NOT cancel your order.
When will my crate be shipped?
We take all orders a month in advance due to our unmatched personalised service and the fact we need the time to order all the right stock for you guys! Therefore all orders made after the 5th of each month will be for the month after.
We aim to ship all crates between the 20th to the 26th of the month. You will get a shipping email when all crates have been shipped.
I have made two payments but not received a crate yet?
Due to the fact that we take all orders a month in advance, if you have ordered between the 6th and the 20th of the month it is likely that you will pay for your second crate before receiving your first. This is normal and don’t worry you will always receive the crates you pay for and we promise they will be worth the wait!
Does Infinity Crate ship outside of the UK?
We ship to the UK, USA and most EU countries.
How much are shipping charges and how are my crates shipped?
We do charge £3 per crate for P&P charges for all customers living in the UK. For shipping to the USA there is a £9 P&P fee per crate, to the EU it is £8. .
What is tailored to me?
This all depends on which of our subscriptions you choose!
In our Premium crates there will be a Funko POP vinyl and a t-shirt. Both these items will be catered to your interests. Now obviously this can be difficult because it will depend on your interests and what the theme is, also on what stock we can get from the suppliers due to popular demand. We are the only subscription company to do this so bear with us if you get one that doesn't fit your interests exactly. (P.S there is an amazing Funko POP community on Facebook where you can trade and sell POP vinyls)
- Classic Crates: Each Classic Crate guarantee’s an exclusive T-shirt. We will use your interests to choose these (Picked out of the stock for that months theme) . Other items will match the theme for the month.
- Premium Crates: Each Premium Crate will guarantee at least one (maybe even two!) exclusive T-shirts and Funko POPs. We will use your interests to choose these. The crate will also contain a few other bigger items – There is no monthly theme for the Premium Crates.
- Kids Crates: Each Kids Crate will contain at least one bigger item and a T-shirt. We will use your interests to choose these. Kids crates may differ based on the child’s gender. – There is no monthly theme for Kids Crates.
- T-shirt only: Each T-shirt will be picked from the selection of the months T-shirts and we will always pick the best T-shirt to match your interests.
Can I have different interests for different subscriptions?
You can! You can set up different interests (and addresses) for each of your subscriptions.
How do I change my personal details and my interests?
To do this, navigate to your account and access the “My Subscriptions” tab. From here you can change all your personal details and interest for each of your orders. Any changes must be made before the cut off date to apply to the next crate. For example, if you need to change your tee size, this needs to be updated before the 5th of the month for it to apply for that month's crate :)
What subscriptions are products are themed and which are not?
The only subscription that is themed is our Classic Crate.
When does my recurring payment get taken?
All recurring payments get taken exactly one month after the original purchase on the same date each month.
What is the difference between the Classic Crate and the Premium Crate?
There are a few differences between the Classic Crate and the Premium Crate. First off, Classic Crates are themed each month whereas Premium Crates are not.
Premium Crates guarantee at least one T-shirt each month (maybe even more!), at least one POP and other large items. The POPs and the T-shirts will be tailored to your interests. There will be more value in the Premium Crates as opposed to the Classic Crate.
Are the Kids-Crates gendered and what age range are they for?
The items in a Kids Crate will be ideal for children aged between 5-11 years old.
How can I contact Infinity Crates?
There are a few ways in which you can reach us, you can either fill in the contact form on our website, send a direct email to email@example.com or alternatively you can reach us with a direct message on our Facebook page.
How do I cancel my subscription?
To cancel your subscription, access your account and navigate to “My Subscriptions”. Here you can choose which subscription you would like to cancel. You will also need to cancel your recurring payment via Paypal. Head on over to Paypal.co.uk to do so.
How do I re-activate a cancelled subscription?
To re-activate a cancelled subscription, access your account and navigate to “My Subscriptions”. Here you can choose which subscription you would like to re-activate, follow the payment instructions and a new subscription will be set up.